top of page

RF Valets

Welcome to RF Valets (“we”, “us”, “our”). We take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, your rights, and how to contact us.

1. Who we are

When we refer to “you” or “your,” we mean the user or customer of our services or visitor to our website.

2. What personal data we collect & when

We collect several kinds of personal data depending on your interactions with us:

2.1 Information you give us voluntarily

  • Name

  • Email address

  • Postal address (if needed for service or billing)

  • Phone number

  • Vehicle information (make, model, registration, etc.)

  • Payment / billing information (if you pay via credit/debit card or online)

  • Any additional information you send in messages, e.g. via contact forms

2.2 Information collected automatically

  • IP address

  • Device/browser type

  • Pages you visit and times

  • Referrer URL (how you reached our site)

  • Cookies and tracking technologies (see section 5)

2.3 Information from third parties
If you choose to pay via a third-party payment provider (e.g. Stripe, PayPal), we may receive confirmation of payment and basic transaction details from them.
We do not routinely obtain data from public sources or marketing data brokers, but if we do, we will abide by relevant legal requirements.

3. How we use your personal data

We use your data for the following purposes:

  • To provide, maintain, and improve our car valeting services

  • To communicate with you (e.g. respond to enquiries, send confirmations, invoices, reminders)

  • To process payments and manage billing

  • To send you service-related notices, updates, offers or marketing (if you opt in)

  • To detect and prevent fraud or misuse of our services

  • To comply with legal obligations (e.g. tax, regulatory)

We will only use your personal data where we have a lawful basis, including:

  • Performance of a contract (e.g. fulfilling your valeting service request)

  • Your consent (for marketing emails, cookies beyond strictly necessary)

  • Legitimate interests (e.g. improving our services, preventing fraud)

  • Legal obligation (e.g. financial record keeping)

4. Sharing your data

We may share your personal data with:

  • Service providers / processors (e.g. payment processors, email system providers, IT hosting, website analytics)

  • Professional advisors (e.g. accountants, legal advisors)

  • Authorities or regulatory bodies, when required by law or to protect rights/safety

  • Successors in the event of a business sale, merger or restructuring (with appropriate protections)

We will never sell your personal data to unrelated third parties for marketing purposes.

5. Cookies and similar technologies

We (and our service providers) use cookies, tracking pixels, and similar tools. Cookies may be:

  • Strictly necessary cookies (required for the website to function)

  • Performance / analytics cookies (to understand how visitors use the site)

  • Functional cookies (to remember your preferences)

  • Marketing / targeting cookies (to show relevant offers)

You can control or refuse cookies via your browser settings. However, disabling certain cookies may affect site functionality.

6. Data retention

We will retain your personal data only as long as necessary for the purposes for which it was collected (including to satisfy legal, accounting or reporting obligations). When the data is no longer needed, we will securely delete or anonymise it.

7. Your rights

Under UK GDPR and related laws, you have certain rights, including:

  • The right to access the personal data we hold about you

  • The right to rectify inaccurate or incomplete data

  • The right to erase (under certain conditions)

  • The right to restrict or object to processing

  • The right to data portability (in certain formats)

  • The right to withdraw consent (where processing is based on consent)

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

If you wish to exercise one of these rights, please contact us (see section 9).

8. Security

We have put in place appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, alteration or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure—so we cannot guarantee absolute security.

9. Contact & complaints

If you have any questions about this Privacy Policy or how we process your data, or if you'd like to exercise your data-protection rights, please contact:

RF Valets
Email: rf.cleans@yahoo.com
Phone: 07920 808383
Address: The Garage Building, The Railway Arch, Romsey, Hampshire, SO51 0HA

If you believe we have breached a data protection law, you may also complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website and update the “Last updated” date. Significant changes may also be communicated to you by email (if you have opted in).

bottom of page